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follow this link: corporatetrainingmaterials.com/product_catalog.pdf. Review our .. as the facilitator should take the place in the center of the circle. Activity . What is one benefit of using correct phrasing on a telephone call? a) Calls 8. Basic business telephone etiquette. Key words and phrases a bad time give your name, organization, and purpose of call as clearly as possible. Jan 19, 2014 - Telephone Etiquette. Tips for Telephone Customer Service All incoming calls should be answered with the department/office name and your name. communication skills, basic telephone etiquette, tips for voice mail messages, and A pleasant greeting and a positive attitude will set the stage for each call. Telephone Etiquette Guide. Answering Calls for Your Department/Office. 1. Answer promptly (before the third ring if possible). 2. Before picking up the receiver, Apr 24, 2019 - Some basic rules of telephone etiquette are. . . • Speak directly into LARGER ORGANIZATIONS – “Thank you for calling (dept. name). How may I direct your Solution 2: Place the caller on “hold” while you place calls to get necessary Solution: Learn good telephone etiquette and remember to be kind and helpful to