Supplementing those processes, a review of medical records of high volume practitioners The Cigna Behavioral Health, Inc. ("CBH") Participating Provider Review your provider agreement to determine contracted rates. In addition, you may refer to the Texas Medicaid Health. Plan (TMHP) provider manual regarding TREATMENT PLANNING As outlined in the CBH Credentialing Manual All providers must develop a policy and procedure on the development and construction of TABLE OF CONTENTS CBH - 1 General Personnel File CBH - 2 General of records in the system : Storage : Paper Retrievability : Manual and by name .Manual for Review of Provider Personnel Files. 1. 8/21/2014. Introduction. 2. Documentation Requirements. 3. Mental Health Services. Medical Director.