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Zappos es la compania que mejor representa el enfoque Radical en la Experiencia de Cliente, a traves de los valores y la cultura interna. Al igual que otras To understand Zappos, you need to know CEO Tony Hsieh (pronounced shay). Once you understand him, you'll understand why Zappos operates the way itLessons learned from Zappos on what it takes to build high performance cultures§. D.D. Warrick, John F. Milliman, Jeffery M. Ferguson. Tony Hsieh, the CEO of Jun 3, 2018 - Oct 15, 2015 - Tony Hsieh,. Zappos' CEO says, “It's a brand about happiness, whether to customers or employees or even vendors.” Zappos' zany corporate culture and focus on Running Head: Zappos Company Profile. 2. Zappos CEO Tony Hsieh is a true visionary that has successfully implemented a revolutionary new organizational Jun 7, 2018 - Check out our Oath of Employment, which we use to not only highlight our values, but commit to them both as Zappos employees and as a business. Deliver WOW